Report an Issue
Emergency Requests
Emergency requests, such as a sewer backup or a flood emergency, can be reported to the below phone numbers. Choose the number that aligns to the time of day when you discover the emergency.
- (650) 802-4140 to reach Public Works between 7 a.m. and 3:30 p.m., Monday-Friday.
- (650) 802-4321 to reach police dispatch after business hours, on weekends and holidays when City Hall is closed.
Non-Emergency Requests
Inform San Carlos is the City's online reporting application. Report issues such as potholes, street sweeping problems, and lighting malfunctions or make a public records request. We respond to requests made through this application quickly and efficiently, and you'll be notified the second they are resolved. New requests are automatically sent to the responsible staff, who will respond Monday-Friday between 8 a.m. and 5 p.m.
Inform San Carlos
Download Inform San Carlos (Accela CRM) on the App Store
Download Inform San Carlos (Accela CRM) on Google Play
Note: once downloaded, search for San Carlos.