Volunteer Opportunity
ACC Front Desk Office Assistant



Openings:
Shifts Available (for subs)

How to Apply?
Apply online from the convenience of your home or office. 
Volunteer Application Form

Program Location:
San Carlos Adult Community Center
601 Chestnut Street
(650) 802-4384 

Contact Person: 
Teagan Lazzarotti, Volunteer Coordinator 
(650) 802-4218- tlazzarotti@cityofsancarlos.org

Program Description:
The ACC Front Desk is key in providing a warm, friendly welcome to the center. Along with customer service at the counter, the receptionist assists with answering phones and providing center information to users.

The Adult Community Center is a day use recreation center for community members, ages 50 and over. The Adult Community Center offers a variety of programs and services designed to promote health and wellness, enhance independence, promote lifelong learning and quality of life as well as strengthen community image and sense of place for older adults.

Adult Community Center Hours:
o Open Monday to Fridays, 9 am to 5 pm.

Responsibilities:
o Greet and direct participants/customers to appropriate resources
o Answer telephone calls promptly and transfer calls to appropriate staff
o Take messages for staff and volunteers
o Make appointments for sign-ups and take class registrations
o Sell tickets for lunch and special events
o Keep up-to-date with the Center’s policies and procedures
o Attend scheduled volunteer meetings
o Represent the Center and the City of San Carlos in a positive fashion
o Inform the incoming Receptionist of the day’s activities

Qualifications:
o Willingness to learn and use multi-line telephones, including transfer & voice mail
o Ability to respond to multiple calls promptly by utilizing the "Hold" feature
o Pleasant telephone mannerism and excellent customer service skills
o Ability to utilize available resources
o Positive attitude and excellent people skills
o Ability to make correct change and handle money
o Possess patience and strong sense of responsibility

Time Commitment:
o One day each week; minimum 6- month commitment
o Shifts available: 9:00 a.m. to 1:00 p.m. and 1:00 p.m. to 5:00 p.m.

Training Provided:
o Job orientation will be provided by Center staff