Volunteer Opportunity 
ACC Trip Escorts

Openings:
Shifts Available

How to Apply?
Apply online from the convenience of your home or office. 
Volunteer Application Form

Program Location
San Carlos Adult Community Center
601 Chestnut Street
(650) 802-4384 

Contact Person 
Teagan Lazzarotti, Volunteer Coordinator 
(650) 802-4218- tlazzarotti@cityofsancarlos.org

Program Description:
The Adult Community Center is a day use recreation center for community members, ages 50 and over. The Adult Community Center offers a variety of programs and services designed to promote health and wellness, enhance independence, promote lifelong learning and quality of life as well as strengthen community image and sense of place for older adults.

Adult Community Center Hours: 
o Open Monday to Fridays, 9 am to 5 pm.

Responsibilities:
o Arrive 30 minutes before departure time.

o Checking participant in ---Pass out name tags and give out Emergency Data cards for those who do not have one on file. Be sure to wear your name tag.

o Take all Emergency Data cards with you and menu choice list.

o Make an effort to get to know your passengers.

o Call client if they do not show up on time.

o Keep the client roster with you at all times.

o Save two sets of seats on the door side of the bus for clients with disabilities. Check before trip to see how many clients may need this.

o Sit behind the bus driver; be sure to count clients every time you get back on the bus.

o Check with the bus driver for time of stops etc.

o Use the microphone to introduce yourself and the driver. Allow the driver time to make safety announcements.

o Give a brief summary of the day’s schedule, including approximate arrival times.

o Before the first stop, make an announcement on what side of the bus gets out first and what time they need to return to the bus. Do this at every Stop!
o At stops or destinations, it may be necessary to go into the restaurant or attraction to let them know the group has arrived and get directions. Ask passengers to remain seated while you do this. Let the client know where the restrooms are located.

o Pass out lunch tickets be sure you take the client list of what they ordered for lunch, and be willing to switch your meal with a client if they did not get what they wanted.

o When leaving an area check for lost articles.

o Observe participants look, for loners and pair up.

o Try to mix don’t always be with the same people.

o For show or theater trips be willing to take a back seat or a seat that may not have the best view. Your responsibility is to the group and participants. Your enjoyment of the trip cannot be your first concern.

o Be responsible for executing an emergency plan if necessary.

o Handle problems behind the scenes when possible and do not discuss difficulties with tour members.
o It is your responsibility to make the best of the situation, regardless of complications that may arise.

o Near the end of the tour, thank the driver and thank the passengers for coming, also make an announcement of up coming trips dates and times.

o Tip the bus driver

o Check the bus for lost articles.

o Submit evaluation information for the trip

Qualifications:
o Good customer service skills
o Good communication skills
o Reliability
o Genuine interest in and the desire to help people
o Be physically able to walk a distance

Requirements:
o Come for orientation training
o Have a positive and friendly attitude
o Give clear and specific directions at all times
o Be respectful and courteous

Time Commitment:
o Monthly – See Linda Scannell

Training Provided:
o Job orientation will be provided by Center staff