• How is my sewer service charge calculated?
  
• I have a problem with my Sanitary Sewer. Whom do I call for help?
• What is a legal clean-out?

How is my sewer service charge calculated?

Single family residences are charged a flat yearly fee.  Commercial, industrial and institutional users are charged a flat rate or a fee based on water consumption, whichever is greater.  Both are based on the costs of operation, maintenance and scheduled replacement of the collection system and treatment plant costs.

I have a problem with my Sanitary Sewer. Whom do I call for help?
The General Services Division provides 24-hour response, seven days a week, to all sewer calls. The City of San Carlos will relieve sewer problems if the property has a legal clean-out or the problem is in the sanitary main. Call the General Services Department for sewer problems between 7 a.m and 3:30 p.m, Monday through Friday (holidays excepted) at (650) 802-4140. For all other times, call (650) 802-4321.

What is a legal clean-out?
A legal clean-out is one that provides access for our equipment and is located no more than 10 feet from the property line. Call the General Services Department for sewer problems between 7am and 3:30pm, Monday through Friday (holidays excepted) dial (650) 802-4140. For all other times dial (650) 802-4321.